We want you to be delighted with your purchase however if for any reason you are not you may return your item* as long as it is unused, the item packaging complete and labels attached if applicable, and fit for re-sale. Your returned item must arrive back with us within 30 days of receipt. You must contact us before returning an item to avoid the item being refused or any delay processing your refund.
Please note that items that are returned after the 30 days has expired will not be refunded.
Please check the item carefully before returning as items that are found to have been used,damaged, are poorly re-packed, not in "perfect condition", or have missing or damaged packaging, and therefore cannot be put back into stock may not be refunded or returned
Please pack securely, refuse sacks are not suitable and may result in items becoming damaged in transit. Items that arrive damaged due to unsuitable packaging for transit will be refused by the goods inwards team.
PLEASE DO NOT TAPE ANYTHING TO THE ITEM ITSELF, DOCUMENTS SHOULD BE PLACED INSIDE THE PARCEL.
*Certain items are excluded from our returns policy for hygiene reasons. These items can only be returned in accordance with your legal rights and are mattress protectors, mattresses and toppers, duvets and pillows if the sealed packaging has been opened.
If your order is eligible for a pre-paid return label, this will be sent electronically and will require printing, We do not send labels in the post. If you are not able to print the label, we cannot offer you a pre-paid return and the return postage will be at your cost and non-refundable.
The Better Sleep Company
Unit 2C Walsden Industrial Estate